Returns & Refunds Policy
How long have I got?
All UK customers must return their items within 14 days of the date shown on the dispatch note.
For all international customers, please return unsuitable items within 21 days of receiving your parcels.
The following must apply for a refund* or exchange:
- Items must be unworn and have all original tags attached
- Items must not have been washed; we strongly advise following the washing instructions inside your label, if you do not this could affect your return rights.
- Items must be returned in their original packaging
- You receive a faulty item
- All items purchased in the sale department are ineligible for a refund and may be exchanged only (this includes discount codes).
- Underwear and swim wear are not valid for a refund or exchange if the packaging seal is broken. The items must be returned unworn for hygiene reasons.
Refunds can take up to 7 working days once received to be processed.
Use this link to download the returns form:
If the above link does not work you can access our returns form page which contains the image of the form to print.